Solutions

Gain a Global View of Business Service Performance

There are many technical monitoring tools that focus on the availability and performance of the IT infrastructure. Yet IT organizations often lack a clear view of how IT incidents affect the performance of critical business services and the quality of end-user experience.

Systar Business Activity Monitoring (BAM) enables you to shift from simply monitoring the availability and performance of your IT infrastructure to managing the availability and performance of the business services it supports. This shift is the key to enhancing service quality and ensuring it matches business expectations.

Systar BAM enables IT organizations to:

• Quickly determine the impact of IT incidents on business service performance
• Rapidly identify the root-cause of an incident to reduce its duration and mean-time-to-repair
• Proactively anticipate situations that could seriously impact key business services
• Effectively close the communication gap between IT and business managers by facilitating a dialog that goes beyond technical performance and availability metrics

Global view of business service performance

Systar BAM provides a complete end-to-end picture of your critical business services. This real-time, proactive management ensures service performance complies with business commitments and customer expectations.

IT operations analysts, application support staff and service delivery staff get a "360 degree business view" of each specific business service. This includes everything that that supports and surrounds the business service including: user experience, external feeds, data flows between applications, application performance and IT infrastructure performance. Systar BAM provides rich and unique predictive monitoring functions such as risk assessment, allowing you to anticipate events before they impact your business service.

IT Incidents from a business perspective

IT control rooms gain real-time, automated analysis of the impact that all IT incidents have on the business. Business-oriented dashboards tell you which incidents are affecting which business services. By seamlessly connecting to your existing network and system management tools, Systar BAM captures and analyzes all alerts to determine the affected business functions, business users and locations. Dashboards identify, in real-time, which technical components may be the cause of the incident.

Monitoring the health of business services

Systar BAM monitors the health of your key business services and the results of your daily operational routines and checkpoints. You are instantly informed when a service or operational task is not performing as expected. You receive insights into the root-cause of the issue and know which customers are impacted before they call the help desk.

Powering the BAM for IT Operations Solution

Built upon BusinessBridge, Systar's powerful enterprise BAM platform, WideVision delivers the BAM for IT Operations solution. It provides a comprehensive, non-intrusive solution that seamlessly connects to your heterogeneous environment and leverages investments in existing monitoring tools. Designed for easy implementation, full integration and knowledge transfer can be completed within one month.