Solutions

Challenge

When it comes to processing high value payments there is no room for error. A single missed payment deadline can significantly impact the bank’s customers and reputation.

Complex payments environments obscure emerging performance issues and risks of missing payments deadlines. Too often banks rely on IT-centric monitors and manual investigations to identify problems after the fact. Lacking a clear view of performance from a business perspective, it becomes a matter of when an issue will be discovered and whether the bank can react in time.

Solution

Systar’s HVP Intraday Performance is a business monitoring application that enables operational staff to proactively identify and resolve potential high value payments issues before they impact the bank’s customers. It constantly monitors the payments environment to deliver a real-time, comprehensive picture of current performance, important trends, and emerging risks.

Robust analytics provide an early warning system for risks related to cut-off and settlement deadlines. Issues such as stuck or lost payments are identified and presented along with their estimated time to completion in order to prioritize corrective actions.

HVP Intraday Performance enables banks to proactively identify and address process issues before customer impact by:

• Providing end-to-end transparency into all individual high value payments
• Detecting and tracking the risk of any payment missing cut-off or settlement
• Sending automated alerts on slow, lost or duplicate payments
• Measuring overall process performance in real time
• Determining if payments are being received and processed as expected
• Identifying process issues that are generating risk

The application provides operations supervisors and back-office managers with the information necessary to meet payments deadlines and SLAs while maintaining a clear focus on client satisfaction and business results.

Clients that have deployed Systar’s real-time performance monitoring for high value payments report results such as:

• 80% reduction in Severity 1 incidents
• 95% efficiency in alert processing
• 70% reduction in false alarms

Why Systar’s HVP Intraday Performance application?

It monitors the high value payments environment in real time, all the time, to provide an accurate view of overall performance from a business perspective. Unlike IT-centric monitors and tools which deliver partial or after-the-fact information, the application provides the timely information required to proactively mitigate cut-off and settlement deadline risks.

For more information download the HVP Intraday Performance application brochure today.