Solutions

Challenge

Any number of scenarios can cause a bank’s high value payments processing to experience a critical incident or outage. While regulators require a plan for overcoming these events in terms of hours, every minute increases the potential risk to the bank’s customers, partners, and reputation.

In addition to investigating the start, scope and cause, the bank’s Crisis Management Team must quickly determine which payments had yet to be processed and prioritize them to meet pending deadlines. This is time-consuming challenge which often involves manually gathering and correlating data from disparate sources.

Solution

HVP Crisis Management is a business monitoring application that provides immediate determination and notification at the start of a critical situation, while supplying real-time status information on every payment and customer during the crisis. It enables banks to quickly assess the situation, coordinate actions, address critical issues and return to normal status in a dramatically shorter time than required today.

The application quickly removes the unknown by providing a comprehensive, “control tower” view of the situation from a business perspective. Real-time dashboards deliver centralized information that improves response efficiency and communication, with views tailored to Crisis Management Team contributors across IT, operations, and management.

Systar’s HVP Crisis Management enables banks to cut resolution times and mitigate risks by providing:

• Immediate notification of a critical situation
• Situational awareness of the incident’s scope and current status
• Real-time status information on every payment and customer during the crisis
• Analytics to organize payments and clients in terms of risk, urgency, and impact
• Centralized information to coordinate Crisis Management Team actions

By constantly monitoring the high value payments environment, the application delivers the background and actionable information required to proactively pilot a crisis. It enables the bank to:

• Cut resolution times dramatically, often from multiple hours to less than 30 minutes
• Reduce new employee training for issue identification, evaluation and escalation by 95%
• Mitigate risks to the bank’s customers and reputation

Why Systar’s HVP Crisis Management application?

Unlike internal tools or IT-centric monitors that provide partial or uncorrelated data, HVP Crisis Management delivers actionable information in the business context of payments and customers. It helps banks efficiently manage critical situations to speed resolution while providing accurate information for customers and tangible assurance to regulators and internal auditors.

For more information download the HVP Crisis Management application brochure today.