Because of the predictive monitoring capabilities built into ServiceVision, you can easily see if your business service is in jeopardy of missing a deadline, of putting you at risk of breaking a business commitment, or of disappointing your customers. Basically, you can find and fix problems before anybody is affected or even aware that one existed.

While there are a handful of monitoring solutions on the BSM market today, none can compete with ServiceVision. Why? Because of the five differentiating characteristics outlined below.

1. 360 Degree Business Views

ServiceVision provides the unmatched capability of 360 degree monitoring, with real-time monitoring dashboards organized into three perspectives. You can easily monitor user experience, external feeds, data flows between applications, application performance and infrastructure performance from this single set of inter-related dashboards. The dashboards are real-time and historical, event-driven and comprised of components easily tailored to your environment. The real-time dashboards are organized into three perspectives – giving you the 360 degree business view that puts you in control of your business service from end-to-end.

ServiceVision returns the maximum value from the information received in your real-time monitoring dashboards. The capability to predict a problem, assess the risk, evaluate its importance and impact and then address it before service degrades can only be found in Systar’s ServiceVision.

With ServiceVision you can evaluate your options, predict the outcome and prioritize your next steps – deal with the issues that have the greatest impact first – before problems ever surface. ServiceVision evaluates the potential risk to your business service. For example, risk includes a calculation of deadlines. If a deadline is in the achievable future the risk is low, but the evaluation of risk increases as the deadline approaches.

3. A Modular Solution That Monitors Any Type Of Business Service

ServiceVision’s predefined dashboards monitor any of the IT activities that sustain a business service including file transfers, batch sequences, message traffic and file flows. ServiceVision monitors these activities for each of your business services, so you can be sure they operate according to expectations. If there is an incident – or the potential for one – ServiceVision shows you exactly where the problem is.

In addition, ServiceVision provides the ability to integrate any combination of these dashboards into one single solution – giving you the capability to monitor your business service from end-to-end, including front-end and back-end activities.

For example, ServiceVision monitors incoming files from your partners and customers to be sure they arrive on time and are the correct size. The dashboards show you if the files are being properly processed by the appropriate chain of batches or transactions from beginning to end. ServiceVision detects any deviations and anticipates delays or late deliveries.

ServiceVision also monitors online activities by making sure Internet or Intranet users have the access they need to key business transactions. It also monitors response times and transit times between the various application components that support the transactions from end-to-end.

4. Embedded Knowledgeware Based On Customer Experience

ServiceVision is quick to implement with predefined dashboards that can be tailored in a matter of days. Systar has leveraged its six years of experience and embedded knowledge gained from more than 200 worldwide implementations to develop a solution that has a library of predefined components, already organized in a comprehensive and ready-to-use solution. The main sets of components include predefined:

5. Root Cause And Service Impact Analysis Capabilities

ServiceVision provides customers with powerful and precise real-time root cause and service impact analysis. The root-cause analysis function links events with the components or areas causing problems – components that may be inside or outside of your computing infrastructure. This analysis drastically shortens the time it normally takes to fix and eradicate problems and significantly reduces the mean-time-to-repair – thereby reducing costs and increasing efficiency.

Most competitive solutions can only tell you the root-cause of the problems that fall within IT operations; however ServiceVision takes root-cause functionality further. ServiceVision is able to tell you the root-cause of a problem regardless of where it is because it monitors everything that supports a business service including the infrastructure, applications and application flow – internally and externally.

ServiceVision’s powerful service impact features evaluate the impact of a given incident on the service being delivered to end-users. This is the reverse capability of root-cause analysis. It shows the real-time impact of IT and non-IT problems on the business service. Unlike other solutions in the BSM market that only show the impact of IT problems, ServiceVision also tells you what other monitored objects are affected by incidents and problems. This powerful feature enables staff and management to really understand the impact of events on overall service delivery, giving them the information needed to make informed priority handling decisions.