WideVision is a real-time monitoring solution that tracks all IT events and presents a global view of their impact on business services. It provides unique business impact management functions that enable IT control rooms to relate incidents and events to end-user experience.
WideVision connects to all of your monitoring tools and provides critical decision support information through business-oriented dashboards. It captures events and data from your environment and maps them to related business elements such as services, locations and customers. WideVision's powerful analyses and correlation rules give you real-time views of the impact IT incidents are having on the business.
WideVision enables you to:
WideVision is available in two packages: WideVision Alert and WideVision Service Health Check.
Technology silos are constantly generating numerous alerts and scattering them to across multiple screens viewed by various individuals. Lacking a real sense of business or user impact, managing priorities in alignment with business needs is difficult at best.
WideVision Alert enables IT control room staff to effectively manage the daily flow of alerts and relate them to business priorities. It captures all the alerts from your infrastructure tools — CA TNG, Tivoli, BMC Patrol, HP OpenView, NetIQ and more — then identifies the severity of impact on users, business units and locations. You view alerts on dashboards, in business-relevant terms, which group alerts by geography, business service or technology. For each group, WideVision Alert summarizes pending alerts and the affected components. In addition, it recognizes and suppresses duplicate alerts.
WideVision Alert's unique business impact functionality delivers real-time automated analysis of the impact IT incidents are having on business functions. For each business function it classifies the current situation as normal, degraded or critical. The analysis also relates the number of incidents and their severity during a given period to the number of locations impacted and technical components involves.
WideVision Service Health Check provides a central coordination point for monitoring your services. An intuitive dashboard provides a real-time, high-level overview of both the health of your services and the results of your standard operational routines such as batches or query checks.
With WideVision Service Health Check, you are instantly informed when a service or operational task is at risk. Its root-cause feature and related information — such as component availability, response time, process time, data volume and exchange rate — help you identify the origin of the problem to quickly address it. Business impact analysis tells you which customers are affected by problems before they call the help desk.
WideVision Service Health Check enables you to:
WideVision can be tailored to match your needs and environment within a matter of days. You can rely on libraries of predefined dashboards already organized in a comprehensive and ready-to-use solution. You choose the logical groups to define: geographical locations, business functions and technology groups. Then we work with you to identify the information sources that can provide meaningful events and data and map them to relevant groups.
WideVision is non-intrusive and does not require agents or other specific software. It sits on top of your computing infrastructure and makes intelligent use of information already being processed by existing tools or solutions. This approach protects and optimizes your current IT investments.
For more information download the WideVision Alert brochure or contact Systar today.
Systar's industry-leading BAM applications are developed from the BusinessBridge enterprise BAM platform:
Business-focused dashboards provide real-time information tailored to the needs of end-users.
"WideVision for Service Health Check is basically one dashboard providing a global view of all the services or all our customer groups, replacing dozens of monitoring devices; this increases reactivity to incidents, allowing rapid service recovery; for us, this represented over 30% more service availability."
Daniel Jondet
