ServiceVision is a powerful BAM application that delivers a complete end-to-end picture of your critical business processes. It provides real-time, proactive management that ensures process performance complies with business commitments and customer expectations.
Application support and service delivery staff gain a 360 degree business view of each specific business process. This includes real-time monitoring of everything that supports and surrounds the business process including: user experience, external feeds, flows between applications, application performance and IT infrastructure performance.
ServiceVision enables you to:
ServiceVision monitors the performance of front-end and back-end processes to ensure they unfold as expected. It does so by taking a transversal view of the business process and the entire value chain on which it executes. ServiceVision helps identify bottlenecks occurring within file transfers or message processing and detects missing or abnormal files. It ensures that all batch programs execute according to schedule and identifies jobs in error or behind schedule.
ServiceVision also helps determine the impact of problems due to application errors, inter-application flows or infrastructure components and provides automated root-cause assistance. Its SLA monitoring module provides on-going evaluations and raises early warnings when SLAs are at risk.
ServiceVision's real-time dashboards report on the status of your business process from each critical step within it, to both the anticipated and actual results. Its predictive monitoring capabilities enable you to easily see when a business process is at risk and the impending consequences such as missing deadlines, breaking business commitments or disappointing customers. ServiceVision then enables you to pinpoint, prioritize and resolve issues before they surface.
Powered by BusinessBridge, the industry-leading enterprise BAM platform, ServiceVision provides unmatched end-to-end business process monitoring. Real-time dashboards monitor performance from three perspectives: service delivery, application dynamics and infrastructure performance. This enables you to view, proactively manage and maintain the quality your processes in real-time.
Combined and smoothly integrated with BusinessVision, it delivers a full end-to-end monitoring view of the business process, and enables both application support and business operations staff to monitor the same busiess process from their perspectives, but against a common set of business objectives.
ServiceVision is a non-intrusive BAM application that seamlessly connects to your heterogeneous environment and leverages existing investments in monitoring tools. Predefined dashboards speed implementation and accelerate your return on investment.
For more information, download the ServiceVision brochure or contact Systar today.
Systar's industry-leading BAM applications are developed from the BusinessBridge enterprise BAM platform:
ServiceVision's real-time dashboards report the status your business process, including each critical step and the anticipated and actual results.
