Most Popular Articles:
A major bank needed proactive and systematic performance monitoring of a shared services center that processes millions of cards transactions per day. Discover how it gained clear visibility and enhanced operational control of this complex environment which greatly reduced issue identification and resolution times.
The unthinkable just happened. Something has broken down in the payments process that requires a shift to crisis management. Imagine a “proactive reaction” where everyone knows what he or she needs to do next to move towards a successful resolution. It requires forethought, coordination and access to the right tools.
This prominent bank monitored its complex payments environment from multiple perspectives. Still, payments incidents were recurrent and discovered after deadlines. Learn how Business Activity Monitoring enabled it to become proactive, greatly reducing incidents and associated costs.
A major bank needed real-time liquidity monitoring to comply with new regulations. Discover how it achieved this and gained enhanced insight into the rhythm of liquidity use by the bank and its key customers.
Business Activity Monitoring is powerful, so the temptation to monitor “everything” can lead to real-time information overload. The key is determining which information is most valuable to achieving your business objectives and where it resides.
Most banks have processes that require some degree of manual intervention or repair. Discover how a major bank gained a real-time, holistic view across multiple processing sites to proactively balance staff resources with workloads – enabling it to increase volume by over 100% without adding staff.
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