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Any bank that processes checks has an investment in the sorters and systems that handle the checks. There is a certain amount of fixed overhead in equipment as well as staff to manage these systems. In a very competitive business, the amount of money that you can charge per check is very small and getting even smaller.
And, the number of checks is declining. You cannot cut equipment or staff in proportion to the decline, so the cost per check continues to increase. Essentially, you are being squeezed by unacceptable margins.
You are looking at check image processing as one solution to help you cut costs and improve margins; however the move will dramatically change the way you currently function as you move into a straight-through real-time world - where incidents and the resulting impact all happen in real-time.
BuisnessBridge ServiceVision for Check Processing Monitoring will enable you to monitor your check process from beginning to end, and in real-time. Because the solution is driven by a powerful enterprise Business Activity Monitoring (BAM) platform, BusinessBridge, you can realize true end-to-end enterprise monitoring of your check process from a business perspective.
You can make sure that the systems and applications supporting your check process are performing in compliance to business expectations, and you can evaluate the business impact of any incidents and react accordingly. You will be able to see messages that are passed between application components and the actual components that support those messages. If there is a problem, you can drill down and get to the root cause and fix it quickly.
BusinessBridge ServiceVision provides you with:
360 degree views of a your check process giving you visibility of user experience, external feeds, data flows between applications, application performance and infrastructure performance within a business context
Predictive monitoring functions that enable you to detect and address incidents and assess their risk before they impact business service quality
A modular solution that provides the ability to monitor online services, file transfers, message and file flows and batch sequences
Quick and affordable implementation in days with predefined dashboards that embed the BAM expertise you are looking for
Real-time root cause and service impact analysis capabilities to pinpoint the source of a given problem and determine its impact on the business
A non-intrusive BAM platform that seamlessly connects to your heterogeneous environment and enables you to leverage your investments into existing monitoring tools
Central repository for trending, reporting and SLA & BSLA management
This solution is non-intrusive, outboard and integrates easily into your existing enterprise. No changes or special technology is required. It collects, filters, correlates and analyzes - in real-time - information from all of the systems and applications that support your check process. It brings all of this information together into a single architecture to produce a set of comprehensive and comprehensible dashboards or views. This solution provides you with the ability to:
Collect and filter information from your check processing applications and systems
Correlate and analyze information in real-time and assess the impact of events within a business context
Automatically base line thresholds and KPIs from historical data stored in the BusinessBridge repository
Monitor globally by exception and by individual business items
Provide web-enabled real-time dashboards and reports tailored by job function
Notify the right person at the right time via email, fax and pager
The minute the application goes live, you will receive value. Some customers have realized a complete ROI within two months.
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